You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please send return item back to:
17 Kurrara Street
Lansvale, NSW 2166
Phone: 1300 780 616
We can ship to any address in Australia.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.
Hoco Group acknowledges and is committed to protecting your privacy. We will collect, use and disclose and hold personal information in accordance with the Australian Privacy Act 1998 (“the Act”).
Collection of personal information
- Hoco Group does not collect personal information unless it is necessary for us to carry out our functions and activities as a retailer or wholesaler.
- We only collect such information by lawful and fair means and in an unobtrusive way. You may provide us with personal information about yourself or others each time you contact us by phone, letter or email. We need to use this information to provide you with our services, shipping and/or products.
- We never store credit card information on our own systems. Your credit card information is always transmitted securely directly between you and our PCI-Compliant payment acquirers